Question 1

How much does physiotherapy cost?

Accepted Answer

Our consultation fees vary depending on the service and duration. Please call us on (02) 9726 4491 or visit your nearest clinic for current pricing. We accept all major health funds, Medicare (Enhanced Primary Care plans), workers compensation, and NDIS funding.

Question 2

Do I need a referral to see a physiotherapist?

Accepted Answer

No, you do not need a referral to see a physiotherapist, chiropractor, or massage therapist at Activ Therapy. You can book directly online or by phone. However, if you have a Medicare Enhanced Primary Care (EPC) plan from your GP, you may be eligible for a rebate on up to 5 consultations per year.

Question 3

Do you accept private health insurance?

Accepted Answer

Yes, we accept all major private health funds including Medibank, Bupa, HCF, nib, AHM, and more. Your rebate amount depends on your level of cover. We have HICAPS terminals at all clinics, so you can claim your rebate on the spot.

Question 4

Can I claim a Medicare rebate?

Accepted Answer

Yes, if you have a Chronic Disease Management (CDM) plan or Team Care Arrangement (TCA) from your GP, you may be eligible for a Medicare rebate on up to 5 allied health consultations per year. Exercise physiology sessions for eligible conditions may also attract a Medicare rebate. Speak to your GP about whether you qualify.

Question 5

Do you treat NDIS participants?

Accepted Answer

Yes, we welcome NDIS participants at all Activ Therapy clinics. We can work with self-managed, plan-managed, and NDIA-managed participants. Our Exercise Physiologists and Physiotherapists can provide NDIS-funded services. Please call us to discuss your NDIS plan and how we can help you achieve your goals.

Question 6

What NDIS services do you offer?

Accepted Answer

We provide physiotherapy, exercise physiology, and mobile physiotherapy services under NDIS funding. Our clinicians can conduct functional assessments, develop capacity-building programs, and provide therapeutic support to help NDIS participants achieve their independence and wellbeing goals.

Question 7

What should I expect at my first appointment?

Accepted Answer

Your initial consultation is typically 45–60 minutes. Your practitioner will take a detailed history of your condition, perform a thorough physical examination, explain their findings in plain language, and develop a personalised treatment plan. Many patients receive hands-on treatment at their first appointment. Please wear comfortable clothing and arrive 5–10 minutes early to complete paperwork.

Question 8

What should I wear to my appointment?

Accepted Answer

Wear comfortable, loose-fitting clothing that allows your practitioner easy access to the area being treated. For lower body conditions, shorts or loose pants work well. For shoulder, neck or upper back conditions, a loose top or singlet is ideal. We have change rooms available at all clinics.

Question 9

Should I bring anything to my first appointment?

Accepted Answer

Please bring any relevant imaging (X-rays, MRI, CT scans) and any referral letter from your GP. If you have private health insurance, bring your health fund card. If you're on a Medicare CDM plan, bring your referral and GP Management Plan. For workers compensation, bring your claim paperwork.

Question 10

Is parking available at your clinics?

Accepted Answer

All Activ Therapy clinics have parking available nearby. Most are located in shopping centres or commercial centres with dedicated parking. Please call your nearest clinic for specific parking information.

Question 11

How do I book a massage appointment?

Accepted Answer

Massage therapy appointments must be booked by phone rather than online. Please call us on (02) 9726 4491 to check availability and book your massage appointment. We have qualified remedial massage therapists at most clinic locations.

Question 12

Do you treat workers compensation injuries?

Accepted Answer

Yes, we are experienced in treating workers compensation injuries at Activ Therapy Liverpool, Moorebank, Gregory Hills, and other locations. We work with all major insurers including iCare (NSW), Allianz, QBE, and GIO. Please call us to arrange an appointment and bring your claim paperwork.

Question 13

How many sessions will I need?

Accepted Answer

The number of sessions varies depending on your condition, its severity, and your goals. Your practitioner will give you an estimated treatment timeline at your first appointment. Many acute conditions resolve in 4–8 sessions. Chronic or post-surgical conditions may require 10–20+ sessions. We always aim to achieve the best possible result in the shortest number of sessions.

Question 14

Can I see a practitioner on the same day?

Accepted Answer

We endeavour to offer same-day and next-day appointments where possible. The best way to secure an urgent appointment is to call your nearest clinic directly. Availability varies by location and time of year.

Frequently Asked Questions

Appointments & Cost

Health Funds

NDIS

First Appointment

Parking & Access

Massage

Workers Compensation

Health Resources

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